PIN Recovery of NT Recharge Card


Nepal Doorsanchar Company Limited

Welcome to Recharge Card Support!!!

In order to recharge your service number,you need to provide the following information.

SERVICE TYPE:
GSM/CDMA Prepaid
GSM/CDMA Postpaid
PSTN Postpaid
ADSL Prepaid
* Please choose one of Above
SERVICE NUMBER:

* Examples for
GSM: 98510XXXXX
CDMA: 97510XXXXX or 016223456
Landline: 015260555 or 021523456
FTTH Data: 356000010
SIP: 60402345 or 60501234
WiMax: 100013755
ADSL: NTADSL015260555 or NTADSL021523456
SERIAL NUMBER:

*The recharge card serial number is 16 digits long
PIN CODE:

* The recharge card pin code is 16 digits long and where not visible put "*" mark as demonstrated in example
CAPTCHA:
Please input the characters seen below
*

Instruction

  • The customer needs to provide serial number of recharge card, visible recharge pin from damage card, and mobile number to be recharged.

  • The damage recharge card must have at least six visible pin number among 16-digit pin number of recharge card.

  • Customers must provide the visible pin with exact position in the following format.
    E.g. Correct pin format = 12345 67890123456
    Damage pin format = 1XX45XXXX01XXX56
    i.e. customer need to provide exact pin number with exact position and use 'X' for respective damage pin number. The retry will be allowed only Five (5) times, after that customer need to visit to Nepal Telecom's CSR counter.
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